Academy Engagement Specialist

4 weeks ago


Welwyn Garden City, Hertfordshire, United Kingdom HCPA Full time
About HCPA

Hertfordshire Care Providers Association (HCPA) is a leading organization dedicated to supporting care providers in Hertfordshire and beyond. Our mission is to provide exceptional services and resources to help care companies and staff deliver high-quality, personalized care.

Job Description

We are seeking an experienced Engagement Specialist to join our team. As an Engagement Specialist, you will play a crucial role in engaging with care providers, promoting the benefits of our services, and nurturing partnerships to drive growth and success.

Key Responsibilities
  • Develop and maintain relationships with care providers, understanding their needs and preferences.
  • Communicate the value proposition of our services, highlighting the benefits of partnership and collaboration.
  • Work closely with the customer support team to ensure a seamless sign-up process and provide exceptional customer service.
  • Research and identify opportunities to expand our services and reach new care providers.
  • Lead on obtaining case studies and feedback from care providers and care professionals to inform marketing and improvement initiatives.
  • Collaborate with the Academy Manager and team to develop and implement strategies to grow the Academy rewards offer.
Requirements
  • 12 months experience in a proactive engagement role or Health/Social Care experience.
  • Excellent knowledge of Microsoft Office packages, including Excel, PowerPoint, Word, and Project.
  • Self-motivated, with excellent ability to work independently and as part of a team.
  • Strong interpersonal and communication skills, with a passion for delivering exceptional customer care.
  • Ability to work under pressure, prioritizing workload and meeting deadlines and KPIs.
  • Excellent standards of written documentation, with good attention to detail and accuracy.
  • Own transport with insurance for business use is essential for this role, as travel around Hertfordshire may be required.
What We Offer

We offer a competitive annual salary of £27,500, a comprehensive pension and sickness scheme, employee assistance program, and 28 days annual leave, including bank holidays and your birthday off work. You will also have access to the Care Professional Academy rewards and discounts, as well as opportunities for professional development and growth.

If you are a motivated and experienced professional looking for a new challenge, please apply now. We look forward to hearing from you.



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