Resettlement Support Specialist

4 weeks ago


City of Westminster, Greater London, United Kingdom Riverside Full time

About the Role

We are seeking a skilled and compassionate Resettlement Support Specialist to join our team at Riverside. As a key member of our support services, you will play a vital role in empowering clients to achieve their goals and live independently.

Key Responsibilities

  • Deliver individualised support packages to clients, promoting empowerment and independence.
  • Assist clients with day-to-day tenancy issues, payment of rent, and claiming benefits.
  • Work with clients to agree goals and actions, and provide practical support and information.
  • Maintain accurate and timely records of all activities, including support planning and risk assessments.
  • Collaborate with colleagues to ensure key performance indicators are met, and work in line with company policies and procedures.

Requirements

  • Experience of working with vulnerable client groups.
  • Ability to work flexible hours, including lone working, and use appropriate IT systems.
  • Knowledge of 'best practice' in crisis intervention and planned support working.

What We Offer

  • Competitive pay and generous pension.
  • 28 days' holiday plus bank holidays.
  • Flexible working options available.
  • Investment in your learning and personal development.

About Riverside

Riverside is a housing association with a difference, enhancing the everyday for all our customers. We have a portfolio of over 75,000 affordable residential and retirement homes across the UK, and we're committed to providing high-quality support services to our clients.



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