Resettlement Support Specialist
3 weeks ago
About the Role
We are seeking a skilled and compassionate Resettlement Support Specialist to join our team at Riverside. As a key member of our support service, you will play a vital role in empowering clients to achieve their goals and live independently.
Key Responsibilities
- Deliver individualised support packages to clients, focusing on their unique needs and circumstances.
- Assist clients with day-to-day tenancy issues, including rent payments, benefits, and preparing units for letting.
- Work collaboratively with clients to set and achieve goals, promoting empowerment and independence.
- Provide practical support and information to clients, including assistance with occupancy agreements and welfare benefit claims.
- Contribute to a high-performing team, working together to meet client outcome targets and ensure the delivery of a best-practice support service.
Requirements
- Experience of working with vulnerable client groups, preferably in a housing or social care setting.
- Ability to demonstrate IT skills, including Microsoft Office and a willingness to learn specific IT systems used within Riverside.
- Strong communication and interpersonal skills, with a focus on building trust and rapport with clients.
- Ability to work flexibly, including evenings and weekends, to meet client needs and business requirements.
About Riverside
Riverside is a leading housing association, dedicated to enhancing the everyday for all our customers. We offer a range of benefits, including competitive pay, generous pension, and flexible working options. If you share our values and are passionate about making a difference, we encourage you to apply for this exciting opportunity.
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