Transportation Booking Coordinator

4 days ago


City Of London, United Kingdom HIS-MIKI Travel UK Limited Full time
About the Role

We are seeking a highly organized and detail-oriented Transportation Booking Coordinator to join our dynamic team at HIS-MIKI Travel UK Limited. As a key member of our Inbound Market team, you will be responsible for coordinating transportation arrangements for our clients, ensuring seamless travel experiences.

Main Responsibilities
  • Transportation Coordination: Collaborate with transportation service providers to book, contract, and manage transportation arrangements, including coaches, mini buses, and chauffeur cars.
  • Scheduling and Logistics: Resolve scheduling conflicts, cancellations, and other issues that may arise, ensuring timely and efficient transportation services.
  • Customer Service: Provide exceptional service to clients, tour escorts, and suppliers, addressing concerns and offering guidance throughout the booking process.
  • Group Bookings and FIT Tours: Assist with the logistics of group bookings and FIT tours, sourcing and booking services, and validating suppliers' invoices.
  • Emergency Response: Effectively handle roadside emergencies, such as breakdowns, issues between drivers and tour leaders, and late coach arrivals, liaising with relevant parties to resolve issues.
  • Supplier Management: Build strong working relationships with suppliers, gathering information, and ensuring compliance with industry regulations.
Requirements
  • Experience: Minimum 1-2 years' experience in the travel or transportation industry.
  • Skills: Strong organizational skills, adaptability, time management, and ability to perform well under pressure.
  • Communication: Fluent written and verbal communication in English, with additional languages such as Japanese, Mandarin, and/or Cantonese desirable.
  • Legislation Knowledge: Understanding of current legislation for coach drivers' hours and industry-specific working time regulations.
What We Offer

As a Transportation Booking Coordinator at HIS-MIKI Travel UK Limited, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to the success of our company. If you are a motivated and detail-oriented individual with a passion for logistics and customer service, we encourage you to apply.



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