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Transportation Booking Coordinator

2 months ago

City of London, United Kingdom HIS-MIKI Travel UK Limited Full time
Job Description

Job Title: Transportation Booking Agent

Reports to: Transportation Contracting and Operations Manager

Location: London Office (Hybrid Working)

Department: Destination Management Business, London Branch

Employment Type: Permanent and Full Time

Salary: Starting from £25,000 - £30,000 per annum

About the Company:

HIS-MIKI Travel UK Limited is a leading global travel service provider of wholesale group and Free Independent Traveler (FIT) travel programs. We specialize in providing a full range of travel products, custom-made itineraries, and destination management consultant services.

Job Purpose:

This is an exciting opportunity to join our dynamic team as a Transportation Booking Agent for the Inbound Market within the UK and Ireland. As a key member of our team, you will be responsible for the booking, contracting, and management of transportation arrangements, such as coaches, mini buses, and chauffeur cars.

Main Responsibilities:

  • To collaborate with transportation service providers to coordinate travel arrangements as required
  • Resolving any scheduling conflicts, cancellations, or other issues that may arise
  • Dealing with daily telephone queries from suppliers, tour escorts, and clients by offering guidance and addressing concerns throughout the booking process
  • Assisting with the logistics of group bookings and FIT tours, including sourcing and booking, amending, and quoting services required by clients
  • Validating suppliers' invoices
  • Providing exceptional service and attention to VIP guests and company groups from the Japanese and Asian Market when required
  • Handling roadside emergencies such as breakdowns, issues between drivers and Tour Leaders, late coach arrivals, and liaising with relevant parties to successfully resolve the issue(s)
  • Gathering information such as driver details, insurance documents, and operational licenses

Qualifications and Experience:

  • Ability to handle cases from start to finish, and under time constraints
  • To build strong working relations and to have regular contact with suppliers
  • Liaise with colleagues and counterparts from overseas Asia offices
  • To provide internal coverage for internal departments within the London Branch when requested
  • Strong coordinator and organization skills when liaising with third-party providers or suppliers

Relevant Skills/Characteristics:

  • Fluent written and verbal communication in English is essential
  • Any additional language, such as Japanese, Mandarin, and/or Cantonese are desirable
  • Minimum of 1 – 2 years' Travel or Transportation industry experience is essential
  • Understanding of current legislation for coach drivers' hours and industry-specific working time regulations is essential
  • Good organizational skills, adaptability to changes in work levels, time management & ability to perform well under pressure
  • Ability to work as part of a team as well as individually
  • Strong communication and negotiation skills
  • Adaptability to fluctuations in work levels
  • Time management skills