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Customer Retention Specialist

2 months ago

Bournemouth, Bournemouth, United Kingdom VetSuccess Full time
{"title": "Customer Retention Specialist", "company": "VetSuccess", "description": "About the Role

We are seeking a highly motivated and customer-focused individual to join our retention team as a Customer Retention Specialist. As a key member of our team, you will be responsible for proactively engaging with our customers to resolve any issues they may be experiencing with their pet healthcare plans.

Our ideal candidate will have a strong background in sales, retention, or collections, with excellent communication and problem-solving skills. You will be confident in your ability to build strong relationships with our customers and provide them with exceptional service.

As a Customer Retention Specialist, you will be working in a fast-paced environment, using your skills and experience to drive revenue growth and improve customer satisfaction.

Key Responsibilities
  • Proactively engage with customers to resolve any issues they may be experiencing with their pet healthcare plans
  • Build strong relationships with customers to improve customer satisfaction and drive revenue growth
  • Use your problem-solving skills to resolve customer complaints and issues in a timely and effective manner
  • Work closely with our sales team to identify opportunities to upsell and cross-sell our services to customers
What We Offer
  • A competitive salary and uncapped monthly commission
  • A comprehensive benefits package, including 25 days holiday per year and a company-wide annual bonus scheme
  • Opportunities for career development and progression within the company
  • A dynamic and supportive work environment
Requirements
  • Strong background in sales, retention, or collections
  • Excellent communication and problem-solving skills
  • Ability to build strong relationships with customers
  • Confidence in your ability to work in a fast-paced environment
Desirable Skills
  • Experience working in the veterinary industry
  • Pet lover
Our Values
  • Proactivity: we act without being told what to do, looking for opportunities to complete one more step of any given task
  • Trustworthiness: we don't cut corners as far as ethics are concerned, earning trust and maintaining confidences
  • Compassion: we are respectful to all, always, supportive and comforting when appropriate
Location

This role is based in our office in Bournemouth, with hybrid working available on successful completion of probation.

Benefits
  • £25k base salary with uncapped monthly commission (OTE 12k)
  • Company-wide annual bonus scheme
  • Annual performance-related pay review
  • 25 days holiday per year (plus bank holidays)
", "lang_code": "en"}