Expert Retention Account Manager Lead

1 month ago


Bournemouth, Bournemouth, United Kingdom Vitality Full time

About the Role:

We are seeking an Expert Retention Account Manager Lead to join our team at Vitality.

Responsibilities:

  • Oversee and manage multiple frontline account management teams within the health private medical sector.
  • Strategically lead to optimize client retention and improve customer satisfaction.
  • Manage priorities to deadlines and maintain a positive, proactive approach.

Key Skills and Attributes:

  • Excellent communication, coaching, and feedback skills.
  • Results-driven and self-motivated with a focus on delivery.
  • Ability to engage and influence people at all levels.

What We Offer:

  • Bonus schemes that reward performance.
  • A pension scheme with up to 12% company match.
  • Award-winning Vitality health insurance.


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