Customer Retention Specialist
4 weeks ago
We are seeking a highly motivated and customer-focused individual to join our retention team as a Customer Retention Executive. As a key member of our team, you will be responsible for delivering exceptional customer service and driving retention efforts to ensure our customers continue to thrive with our veterinary plan solutions.
Key Responsibilities- Provide exceptional customer service to our clients, addressing their concerns and queries in a timely and professional manner.
- Identify and resolve customer issues, escalating complex cases to senior colleagues as needed.
- Develop and maintain strong relationships with our clients, understanding their needs and preferences to deliver tailored solutions.
- Work collaboratively with internal teams to ensure seamless delivery of our veterinary plan solutions.
- Meet and exceed performance targets, driving retention and customer satisfaction.
- Proven experience in customer-facing roles, with a strong track record of delivering exceptional customer service.
- Excellent communication and interpersonal skills, with the ability to build strong relationships with clients and colleagues.
- Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
- Strong problem-solving skills, with the ability to think critically and resolve complex issues.
- Proficiency in IT systems and software, with the ability to learn new systems quickly.
- A competitive salary and bonus structure, with opportunities for career progression.
- A dynamic and supportive work environment, with a focus on employee well-being and development.
- Opportunities to work with a leading veterinary care company, making a real difference in the lives of pets and their owners.
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Customer Retention Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom VetSuccess Full timeThe company, VetSuccess, is a fast-paced and fast-growing organization that helps veterinary practices manage pet healthcare plans on behalf of their customers.We're looking for a Customer Retention Specialist to join our team in Bournemouth. As a key member of our retention team, you will be responsible for reaching out to customers who might have issues...
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Customer Retention Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom VetSuccess Full timeThe company, VetSuccess, is a fast-paced and fast-growing business that helps veterinary practices manage pet healthcare plans on behalf of their customers.We're looking for a skilled Customer Retention Specialist to join our team in Bournemouth. As a key member of our retention team, you will be responsible for reaching out to customers who may be...
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Customer Retention Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom VetSuccess Full timeAbout VetSuccessWe're a fast-paced and fast-growing company that helps veterinary practices manage pet healthcare plans on behalf of their customers.Our online portal makes it easy for vets to manage their healthcare plans and collect recurring payments from their clients.We're looking for a skilled Customer Retention Specialist to join our team in...
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Customer Retention Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom VetSuccess Full time{"title": "Customer Retention Executive", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our retention team as a Customer Retention Executive. As a key member of our team, you will be responsible for proactively engaging with our customers to resolve any issues they may be experiencing with their pet...
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Customer Retention Specialist
4 weeks ago
Bournemouth, Bournemouth, United Kingdom VetSuccess Full time{"title": "Customer Retention Executive", "description": "About the RoleWe are seeking a highly motivated and customer-focused individual to join our retention team as a Customer Retention Executive. As a key member of our team, you will be responsible for proactively engaging with our customers to resolve any issues they may be experiencing with their pet...
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Customer Retention Specialist
3 weeks ago
Bournemouth, Bournemouth, United Kingdom VetSuccess Full timeThe company:We're a fast-paced and innovative company that helps veterinary practices manage pet healthcare plans on behalf of their customers.Our industry-leading software platform serves businesses and their customers throughout the UK and Ireland.We are a subsidiary of a global leader in veterinary care, IVC Evidensia Limited.The role:We are looking for a...
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Customer Experience Specialist
6 days ago
Bournemouth, Bournemouth, United Kingdom VetSuccess Full timeAbout Us:VetSuccess is a leading veterinary care company that helps clients manage pet healthcare plans.The Role:We are looking for a skilled Customer Experience Specialist to join our retention team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring our clients receive the best possible support.Key...
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Expert Retention Account Manager Lead
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Renewable Energy Plumber
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Digital Customer Experience Specialist
3 weeks ago
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Digital Customer Experience Specialist
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Bilingual Customer Success Manager
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Bilingual Customer Success Manager
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Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob OpportunityAbout the Role:We are seeking a highly skilled Bilingual Customer Success Manager to join our team at ABR Talent. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving growth for our clients.Key Responsibilities:Develop and maintain strong relationships with clients to...
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Bilingual Customer Success Manager
4 weeks ago
Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeJob OpportunityAbout the Role:We are seeking a highly skilled Bilingual Customer Success Manager to join our team at ABR Talent. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences and driving growth for our clients.Key Responsibilities:Develop and maintain strong relationships with clients to...
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Bilingual Customer Success Lead
4 weeks ago
Bournemouth, Bournemouth, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full timeUnlock Your Potential as a Customer Success ManagerAbout the Role:We're seeking a highly motivated and experienced Customer Success Manager to join our team at ABR Talent. As a key member of our customer success team, you will be responsible for delivering exceptional customer experiences, driving revenue growth, and building strong relationships with our...
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Bilingual Customer Success Professional
3 weeks ago
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Customer Support Specialist
3 weeks ago
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Bilingual Customer Success Manager
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Bournemouth, Bournemouth, United Kingdom Remark Able Full timeAt Remark Able, we are seeking a skilled Bilingual Customer Success Manager to join our growing Customer Success team. As a key member of our team, you will be responsible for ensuring ultimate client satisfaction, providing value from our range of marketing modules, and driving retention.The ideal candidate will have previous experience in a customer...
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Business Development Specialist
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Customer Support Specialist
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Bournemouth, Bournemouth, United Kingdom Sharp Business Systems France Full timeWe are seeking a skilled Customer Support Specialist to join our team at Sharp Business Systems. As a key member of our field service team, you will be responsible for delivering exceptional service to our customers by installing, maintaining, and repairing a range of multi-function photocopier devices and software.Key ResponsibilitiesDeliver and install...