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Customer Service Representative

2 months ago

Hayes, Greater London, United Kingdom Supreme Recruitment Ltd Full time
Job Title: Customer Service Clerk

Job Summary:

We are seeking a highly skilled and organized Customer Service Clerk to join our Ocean Import Department. The successful candidate will be responsible for managing all communication related to work-files, ensuring shipments are not left pending for too long. The role is to ensure timely and accurate movement of freight and information, while providing an exceptional customer service experience.

Key Responsibilities:

  • Preparing pre-alerts and liaising with customers to prepare work-files
  • Creating work-files for the customs team to complete entries on
  • Keeping origin offices informed regarding any issues on shipments
  • Tracking and tracing all shipments
  • Obtaining pins from carriers for haulage
  • Arranging deliveries with hauliers
  • Managing KPI's for Key accounts
  • Completing delivery checks
  • Completing invoicing on all shipments
  • Passing invoices to account department for payment

Requirements:

The successful candidate will need to go through a relevant security check, including a 5-year employment history check.