Customer Service Representative

4 weeks ago


Hayes UK, London, United Kingdom The Electric Car Scheme Full time

Why us:


Here at The Electric Car Scheme, we believe our strength lies in our people. Our team is the heart of our company, driving everything we do.


If you're on the lookout for a role with opportunities for rapid growth and a genuinely supportive team then we want to hear from you


We take pride in being a B Corp certified company, reflecting our commitment to the planet.


Your skills and passion are not only valuable to us but also crucial for our planet.


The planet needs you, and so do we


What you bring to the role:

  • 1+ years experience in customer service or aftersales role, supporting in delivery of a software or professional service
  • Extremely good people skills and excellent written and verbal communication skills
  • You love to use a positive mindset to help customers overcome obstacles by identifying their concerns and providing solutions for them - a problem solver
  • Highly motivated and driven to be part of a growing, successful team
  • Excellent organisational skills and attention to detail



What you’ll be doing:

  • You will join our Customer Operations team and be responsible for shaping the future of the department
  • Your key deliverable is ensuring our customers receive a 5* experience during the lifetime of their lease
  • You will help lead our customer support enquiries and the management of our ticketing system
  • You’ll support our Sales teams to ensure they can also provide the best service possible to potential and current customers
  • Help to manage the post-order and delivery process for customers and provide regular updates
  • You will join our Customer Operations team and be responsible for shaping the future of the department
  • Your key deliverable is ensuring our customers receive a 5* experience during the lifetime of their lease
  • You’ll support our sales teams to ensure they can provide the best service possible to potential and current customers
  • You’ll help to manage the post-order and delivery process for customers and provide regular updates
  • You’ll work with various stakeholders (including our customers, lease companies, and our internal team) to find the right solution, for each individual customer and ensure that it is delivered at pace



About us:


Here at The Electric Car Scheme, we believe our strength lies in our people. Our team is the heart of our company, driving everything we do.


If you're on the lookout for a role with opportunities for rapid growth and a genuinely supportive team then we want to hear from you


We take pride in being a B Corp certified company, reflecting our commitment to the planet.


Your skills and passion are not only valuable to us but also crucial for our planet.


The planet needs you, and so do we


Company Benefits

  • Hybrid working with 2 days in the office (Hayes, London)
  • 25 days holiday + bank holidays
  • Add 1 day holiday per year service + buy / sell up to 5 days each year
  • Flexible work policy with options to take into account family care
  • Best in class Family Friendly Leave and Pay
  • for example, primary carers in their first year with ECS receive 6 weeks full pay and 6 weeks half pay, increasing to 12 weeks full pay and 8 weeks half pay from their second year. Secondary carers in their first year with ECS receive 2 weeks full pay, and from their second year receive 2 weeks full pay as well as an additional 5 days annual leave.
  • Use our own scheme to lease a vehicle through salary sacrifice and save 40-70% to drive a brand new electric car
  • £500 pa. personal development budget
  • £100 home office budget
  • Vitality healthcare
  • Pension
  • Equity options - own a part of the business


Why work with us


  • Personal growth - join us as an early employee to fast track your progression opportunities
  • Competitive salary, pension & incentives scheme to share in our success
  • Voted 4.9 on Glassdoor
  • Voted 4.8 on Trustpilot
  • Voted Top 100 Organisation to ‘Escape’ to in 2022 & 2023 by Escape the City
  • Certified Company on Otta (we treat applicants really well)
  • Be part of our friendly, family-like culture, enjoy our benefits - we value our people, diversity and building a wonderful culture where we can thrive



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