Customer Service Coordinator

15 hours ago


Aylesbury, Buckinghamshire, United Kingdom Austin Fraser Full time

Austin Fraser is an equal opportunities employer committed to building a supportive environment for career growth and development. We are currently seeking a Customer Service Coordinator - Insurance to join our team in Aylesbury.

As a Customer Service Coordinator - Insurance, you will be responsible for acting as the main point of contact for customers and clients, adhering to service level agreements (SLAs) on all claims, and updating job records accurately using our client's systems.

This is a challenging yet rewarding role that requires excellent communication skills, strong attention to detail, and proficiency in computer systems. You will have the opportunity to work closely with customers, clients, and colleagues to ensure seamless communication and resolve any issues that may arise.

The estimated salary for this role is £24,000 - £29,000 per annum, depending on experience. We offer a range of benefits, including 22 days holiday allowance, quarterly bonus scheme, support for professional development, and pension scheme.

To succeed in this role, you will need previous experience in claims handling or a related field, strong negotiation and problem-solving skills, and CERT CII certification or willingness to obtain certification.



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