Customer Service Professional

6 hours ago


Aylesbury, Buckinghamshire, United Kingdom Huntress Full time

We are seeking a skilled Customer Service Professional to join our team at Huntress. This is an exciting opportunity for individuals who enjoy speaking with customers and handling calls.

The successful candidate will be responsible for handling both inbound and outbound calls from customers, providing exceptional service, and resolving customer queries and complaints in a professional manner.

This office-based position requires strong communication skills, attention to detail, and the ability to work efficiently under pressure.

The salary for this role is estimated to be between £22,500 and £25,000 per annum, depending on experience. If you have a passion for delivering excellent customer service and are looking for a new challenge, we encourage you to apply.

Job Description:

  • Handle customer calls and resolve queries and complaints
  • Deal with customer insurance claims and ensure service level agreements are met
  • Apply efficient cost control and maintain accurate records
  • Ensure documentation is compliant with relevant laws and regulations

Benefits:

  • 22 days annual leave, increasing by 1 day for every full year up to a maximum of 25 days
  • Bonus scheme
  • Qualification sponsorship - Cert CII and other relevant qualifications
  • Employee Assistance Programme

Requirements:

  • Strong customer service experience in an office environment
  • Excellent communication skills and attention to detail
  • Insurance claims experience/knowledge desirable but not essential


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