Machine Tool Support Manager

6 days ago


Leamington Spa, Warwickshire, United Kingdom Heathcote Recruitment Ltd Full time

Company Overview:
A leading engineering company in the Midlands is seeking an experienced Engineering Manager to lead a team of Service Engineers and manage a Technical Support Help Desk.

About the Role:
This role is ideal for an Engineering Manager with a strong background in engineering and customer support, who is looking to contribute to a reputable and dynamic company. The successful candidate will have experience in managing a team, technical knowledge of machine tools, and excellent commercial awareness.

Responsibilities:
The job involves supporting machine tool sales, warranties, the technical helpdesk, supporting service engineers with onsite customer issues, addressing service issues with diagnosis and root cause analysis, and the motivation and mentoring of the service team.

Requirements:
The ideal candidate will have:

  • Proven experience in managing a team of service engineers and technical support staff.
  • Strong commercial acumen with effective customer service and negotiation skills.
  • Engineering Management experience is essential, with a preference for candidates with machine tool knowledge.
  • UK driving license required.
  • Candidates need to be IT literate.

Salary and Benefits:
The salary for this role is in the region of £65K - £70K + bonus + company vehicle + other benefits. Health and safety is paramount; IOSHH or equivalent certification would be an advantage.



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