Fitness Club Ambassador
2 weeks ago
Welcome to Northampton Business Directory, where we pride ourselves on delivering exceptional experiences for our members and guests. As a Fitness Club Ambassador, you will play a key role in creating a welcoming and inclusive environment that exceeds expectations.
Salary:
The salary for this role is £19,000 - £23,000 per annum, depending on experience and qualifications.
Job Description:
Your main responsibility will be to ensure that every member and guest has an exceptional experience in our club. This includes providing excellent customer service, supporting the sales and retention of memberships, and contributing to the cleaning and hygiene standards of the club.
Key Performance Indicators (KPIs):
- To drive secondary spend KPI targets
- To competently deal with every member complaint you experience, and ensure the relevant manager is made aware
Requirements:
To be successful in this role, you will need to have a good understanding of the membership software system, be competent in dealing with complaints, and be able to work effectively as part of a team.
Benefits:
In addition to a competitive salary, you will also receive a comprehensive benefits package, including opportunities for professional development and growth within the company.
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