Service Delivery Manager

1 month ago


Wednesbury, Sandwell, United Kingdom https:jobs-redefined.cositemap Full time

As a Service Delivery Manager with MSC, you will be an integral part of the Key Account Vending Team contributing to servicing our large contract customers who use our vending solutions.

Our customers will come to you as their first point of contact, and you will have daily interaction with them, over the phone and through email giving them the best experience possible and creating customer engagement through the relationships you build.

Problem-solve and work closely with key stakeholders both with the customer's business and at MSC to provide first-class service.

Effectively manage service levels and stock-outs for our customers, maximizing the customer experience.

React proactively to anticipate issues before they arise.

Manage stock levels through stock reviews and analysis of slow/fast stock.

Support customers with better purchasing decisions, product consolidation, brand offering, customer performance, sales, and margin.

Thinking: The abilities you draw upon to solve problems, learn and be agile.

Ultimately, we identify talent in people who can demonstrate our values and the behaviours required to thrive in our business.

This role would suit someone with experience in sales administration, customer experience, sales, customer service, or account management.

As one of the UK's Best Companies (awarded 3 Star by Best Companies), we care about our associates.

We have created a psychologically safe and inclusive environment where we treat our associates as adults and give them autonomy to make decisions, take risks and learn from mistakes.



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