Benefits Claims Officer

4 weeks ago


Twickenham, United Kingdom Richmond and Wandsworth Council Full time
About the Role

We are seeking a skilled Benefits Claims Officer to join our team at Richmond and Wandsworth Council. As a Benefits Claims Officer, you will be responsible for visiting vulnerable residents in their homes to assist with Housing Benefits and Council Tax Reduction claims.

Your key responsibilities will include:

  • Visiting residents in their homes to provide guidance and support with benefits claims
  • Assisting with the completion of application forms and verifying evidence
  • Providing welfare benefit guidance and undertaking residency checks
  • Organizing your own workload and visiting schedule to meet performance targets
  • Attending surgeries and advice days to promote the take-up of welfare benefits

You will need to have a strong understanding of Housing Benefits and Council Tax Reduction, as well as excellent customer service skills and the ability to work independently.

We offer a competitive salary and a range of benefits, including 40 days of annual leave and a generous pension plan.



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