Frontline Support Specialist
3 days ago
We have an exciting opportunity for a Customer Care Advisor to join our dynamic team. This role is responsible for providing top-notch service to both external and internal customers. As a key member of the team, you will be answering telephone calls, letters, emails, and social media enquiries and complaints from customers.
Your Key Accountabilities and Responsibilities:
- Take ownership of open enquiries and maintain our reputation as a leader in customer service.
- Deal with a range of enquiries from stakeholders such as gas users, suppliers, shippers, local government agencies, emergency services, and internal departments.
- Raise jobs on SAP and CRM systems.
- Process complaints regarding our activities in accordance with regulatory procedures.
- Analyse data and make informed decisions.
- Provide holistic support to customers with vulnerabilities, signposting them to relevant agencies or organisations.
- Use your administration experience to handle situations effectively.
- Show sound understanding of MS Office and previous experience working with SAP would be advantageous.
Benefits:
- A competitive starting salary from £26,279 dependent upon experience.
- Free onsite parking.
- A 12-month fixed term personal contract.
- Up to 5% bonus.
- A variable shift pattern between 08:00 - 22:00 Monday to Friday with a minimum of 6 Saturdays per year.
- A hybrid working model allowing 75% office working with 25% homeworking.
- SSP for first 7 calendar days then occupational sick pay.
- A generous stakeholder pension scheme.
- Flexible benefits and salary sacrifice options.
- Fantastic family-friendly policies such as 6 weeks' paternity leave and 6 months' full pay for maternity leave.
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