Television Licence Field Officer

3 weeks ago


Belfast, United Kingdom Capita Full time

About the Role:

We are seeking a skilled and motivated Field Officer to join our team in Belfast. As a Field Officer, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered.

Key Responsibilities:

  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning for not having a licence and make an informed decision on next steps.
  • Accurately record visit details and complete daily timesheets via the handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Taking Records of Interview under caution.

Requirements:

  • You must have a full UK Driving Licence.
  • You will need to be physically mobile, as you will be visiting multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English are essential.

What We Offer:

  • A competitive salary of £30,000.
  • A company car which includes personal use, or a £3,700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • The opportunity to take a paid day out of the office, volunteering for our charity partners or a cause of your choice.
  • Company matched pension, life assurance, a cycle2work scheme, 15 weeks' fully paid maternity, adoption and shared parental leave...and plenty more.

Training and Development:

You will receive four weeks of both engaging virtual classroom training and one-to-one training in your working location with one of our experienced trainers. Our on-going support is also what makes us stand out from the rest, with both a management and coaching team that is not only experienced but will help you grow and exceed your own expectations and progress your career, whether that's into a management role or within the wider business.

Equal Opportunities:

We are an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We are committed to providing an inclusive, barrier-free recruitment process and working environment for everyone.



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