Television Licence Field Officer

3 weeks ago


Belfast, United Kingdom Capita Full time

About the Role:

We are seeking a skilled and motivated individual to join our team as a Television Licence Field Officer. As a key member of our team, you will be responsible for conducting door-to-door visits to properties where no TV licence is registered, listening to customer reasoning for not having a licence, and making informed decisions on next steps.

Key Responsibilities:

  • Conduct door-to-door visits to properties where no TV licence is registered.
  • Listen to customer reasoning for not having a licence and make an informed decision on next steps.
  • Accurately record visit details and complete daily timesheets via the handheld device.
  • Explain and sell the benefits of all licence payment schemes.
  • Take and accurately record payment details.
  • Attend court when required to give evidence in prosecution cases.
  • Carry out work and attend meetings as directed by the Visiting Manager.
  • Taking Records of Interview under caution.

What You'll Need:

  • A full UK Driving Licence.
  • Physical mobility to visit multiple locations on a daily basis.
  • Strong interpersonal and communication skills with an excellent standard of both verbal and written English.

What's in it for You:

  • An opportunity to develop new skills and confidence in a role that keeps you active.
  • A competitive salary of £30,000.
  • A company car with personal use or a £3,700 annual car allowance paid monthly.
  • 23 days' holiday (rising to 28) with the opportunity to buy extra leave.
  • A range of benefits including company matched pension, life assurance, and cycle2work scheme.

About Us:

We are Capita, a leading provider of business process management and professional support services. We are committed to providing an inclusive and barrier-free recruitment process and working environment for everyone.



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