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Customer Service Representative
2 months ago
About the Role
We are seeking a highly skilled and motivated Customer Service Coordinator to join our team at Hays Specialist Recruitment Limited. As a key member of our customer service team, you will play a vital role in delivering exceptional customer experiences and ensuring the highest levels of customer satisfaction.
Key Responsibilities
- Provide timely and effective support to customers via telephone, email, live chat, and online ticketing portal.
- Process customer orders and queries accurately and efficiently, adhering to Service Level Agreement (SLA) standards.
- Build and maintain strong relationships with internal stakeholders and external business partners.
- Escalate issues to senior team members as required, ensuring seamless resolution and customer satisfaction.
- Work collaboratively with the team to achieve excellent customer service standards and drive business growth.
What You'll Need
To succeed in this role, you will need excellent communication skills, a confident user of IT systems, and a passion for delivering exceptional customer support. If you are a motivated and results-driven individual who is looking to develop a career with a leading organization, we encourage you to apply.
What We Offer
As a Customer Service Coordinator with Hays Specialist Recruitment Limited, you will enjoy a competitive salary of £28K PA, plus benefits, and the opportunity to work in a dynamic and supportive team environment.
