Global Service Solutions Leader

4 days ago


Hemel Hempstead, Hertfordshire, United Kingdom Smiths Detection Full time

We are seeking a Global Service Solutions Leader to join our team at Smiths Detection. This role offers the opportunity to drive innovation and growth in our aftermarket service offerings and lead cross-functional teams in an international matrix setting.

Job Description:

As a Global Service Solutions Leader, you will be responsible for defining commercial strategy for service products, aligning with services and aftermarket objectives. You will stay informed about target markets, competitors, and pricing, and translate customer feedback into service offering requirements. Additionally, you will identify growth opportunities through partnerships, M&A, new markets, technologies, and service offerings, maintain scope, features, parameters, and value proposition of service offerings, lead commercial development of new service offerings, ensuring alignment with product lifecycle management, determine pricing strategy, maximizing margin, revenue, and market share, forge partnerships and optimize route-to-market channels, including digital platforms, drive launch of new service offerings, working closely with marketing and communication teams, monitor performance of existing offerings and develop plans for optimization, provide inputs to forecasts and budgets in collaboration with cross-functional teams, support sales and industry marketing teams, leveraging installed base data and attending customer meetings and events, and contribute to business development and provide input on product development.

Requirements:

  • A graduate-level qualification in business or technology, preferably with a master's degree.
  • Demonstrated track record in aftermarket products and service offering design, development, commercialisation, promotion and marketing from concept to launch in a B2B/B2G setting.
  • Proven ability to build strong relationships with internal and external stakeholders.
  • Knowledge of product management, marketing, program management, and project management.
  • Familiarity with technology industries, long term services and maintenance solutions for complex engineered products.
  • Change management and business improvement skills.
  • Entrepreneurial mindset with a track record of innovation.
  • Exceptional commercial acumen and international business development expertise.
  • Ability to assess customer and market needs and translate them into winning value propositions.
  • Analytical skills for effective decision-making and trade-offs.
  • Comfortable working with data and IT systems and building business cases.
  • Able to lead and direct integrated project teams in an international matrix setting.
  • Excellent communication skills in English (spoken and written). Proficiency in a second language is advantageous.

Benefits:

  • Salary: €80,000 - €120,000 per year, depending on experience.
  • Bonus scheme based on individual and company performance.
  • Comprehensive health insurance and pension plan.
  • Opportunities for professional development and training.
  • Flexible working hours and remote work options.
  • Access to cutting-edge technology and resources.
  • A dynamic and diverse work environment with a strong focus on teamwork and collaboration.


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