Senior Manager Service Support
2 weeks ago
Job Title:
Senior Service Operations Manager
Full-time: Permanent Mon - Fri
Are you a seasoned leader in customer service? Passionate about driving service excellence and optimizing processes? As a Senior Service Operations Manager, you'll be at the forefront of transforming and executing our strategic service vision, ensuring that our teams perform at their best while enhancing customer satisfaction and operational efficiency.
Position Summary:
In this role, you will be responsible for all aspects of delivery of service excellence through effective management of Southern Restaurant Service Managers, Customer Service Team Leader, and the Southern Customer Service Advisor team.
Develop and drive the Martin Brower UK & Ireland customer service strategy to facilitate and lead alignment and continuous improvement.
Support the Head of Service in developing and delivering Martin Brower UK & Ireland service operations strategy work streams that lead to continuous improvement in service provided to the restaurants.
Have direct line management responsibility for the Southern based Restaurant Service Manager team and Customer Service Team Leader South.
Support the business response for restaurant capacity development and proactivity to support McDonald's restaurant growth.
About Us:
Martin Brower is a global leader in supply chain solutions, providing end-to-end logistical support to some of the world's most iconic restaurant brands.
We pride ourselves on our commitment to exceptional service and innovation.
People-First Culture:
At Martin Brower, our employees are our greatest asset
Opportunities for Growth:
We're committed to your long-term success. With clear paths for career advancement and development, you'll have opportunities to grow within your current role or explore new roles and responsibilities across the organization.
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