Senior Manager of Support Services

3 weeks ago

Hemel Hempstead, Hertfordshire, United Kingdom https:jobs-redefined.cositemap Full time

Job Title: Senior Service Operations Manager

Full-time: Permanent Mon - Fri

Are you a seasoned leader in customer service? Passionate about driving service excellence and optimizing processes? As a Senior Service Operations Manager, you'll be at the forefront of transforming and executing our strategic service vision, ensuring that our teams perform at their best while enhancing customer satisfaction and operational efficiency.

Position Summary:

  • Develop and drive the Martin Brower UK & Ireland customer service strategy to facilitate and lead alignment, continuous improvement and improve customer service across the network.
  • Support the Head of Service in developing and delivering Martin Brower UK & Ireland service operations strategy work streams that lead to continuous improvement in service provided to the restaurants.
  • Have direct line management responsibility for the Southern based Restaurant Service Manager team and Customer Service Team Leader South.
  • Support the business response for restaurant capacity development and proactivity to support McDonald's restaurant growth.
  • Ensure quality, collaborative communication between McDonald's Restaurant and Martin Brower UK & Ireland are delivered by the customer service team.
  • Support Space Planning and Capacity Evaluation Manager in the flawless execution of restaurant capacity solutions by cultivating strong Restaurant Service Manager and McDonald Restaurant and Construction relationships.
  • Achieve network alignment and ensure service delivered by the team to McDonald's restaurants is consistently great and interaction is proactive and personal to support their business development.
  • Work collaboratively with all Martin Brower UK & Ireland functions to ensure service standards can and are being achieved.

About Us:

Martin Brower is a global leader in supply chain solutions, providing end-to-end logistical support to some of the world's most iconic restaurant brands. We pride ourselves on our commitment to exceptional service and innovation.

People-First Culture:

At Martin Brower, our employees are our greatest asset.

Opportunities for Growth:

We're committed to your long-term success. With clear paths for career advancement and development, you'll have opportunities to grow within your current role or explore new roles and responsibilities across the organization.

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