Quality Assurance Manager
5 days ago
Job Title: Quality Assurance Manager
Job Summary:
We are seeking an experienced Quality Assurance Manager to join our team at Joseph Hughes Associates. As a Quality Assurance Manager, you will be responsible for ensuring that our products meet the highest quality standards.
Key Responsibilities:
- Manage customer complaints process: Investigate and resolve customer complaints in a timely and professional manner.
- Drive the closure of all issues: Work with cross-functional teams to identify and implement solutions to resolve customer complaints.
- Establish customer review meetings: Schedule regular meetings with customers to discuss their concerns and ensure that their needs are being met.
- Generate and implement Product Quality Control Plans: Develop and implement quality control plans to ensure that products meet customer requirements.
- Establish customer agreed product quality standards: Work with customers to establish quality standards that meet their needs.
- Compile Customer key performance indicators and metrics: Track and analyze customer performance metrics to identify areas for improvement.
- Provide team leadership for product quality improvement programs: Lead cross-functional teams to implement quality improvement initiatives.
- Maintain Customer Concern Database: Track and analyze customer concerns to identify trends and areas for improvement.
- Completion of Internal audit program: Conduct internal audits to ensure compliance with quality standards.
- Develop reaction plans for containment of identified issues: Develop plans to contain and resolve quality issues.
Internal Customer Relations:
- Maintain awareness of all customer requirements, issues and current status: Stay up-to-date on customer requirements and issues.
- Production, education and support for continuous improvement: Provide training and support to production teams to improve quality.
- Development awareness of purchasing & sales departments: Work with purchasing and sales teams to ensure that customer requirements are met.
- Where necessary, support SQA in supplier product quality issues: Work with SQA to resolve supplier quality issues.
Business Management System:
- Active participant in the management of ISO 9001:2008 (ISO 9001:2015): Work with the quality management team to ensure compliance with ISO 9001 standards.
- Conduct internal audits as required to agreed schedules: Conduct internal audits to ensure compliance with quality standards.
- Verify the conformity of product quality to agreed standards: Ensure that products meet quality standards.
NPI Support:
- Active participant in NPI projects with an emphasis on all QA activities: Work with cross-functional teams to implement quality activities during new product introductions.
- APQP/PPAP – Support project activities: Support project teams to ensure that quality activities are completed.
- Development of Quality Management system to transition to ISO 9001:2015 standard requirements: Work with the quality management team to ensure compliance with ISO 9001 standards.
Essential Skills and Qualifications:
- Working within a manufacturing environment: Experience working in a manufacturing environment.
- Excellent understanding of ISO/TS including PPAP, APQP: Knowledge of ISO/TS standards and quality processes.
- Good understanding of Lean Manufacturing tools and techniques: Knowledge of Lean Manufacturing principles and tools.
- Excellent computer skills and competent in developing and using a PC and associated networks and systems: Proficiency in using computer systems and software.
- Good organisational and Time Management skills: Ability to manage time and prioritize tasks effectively.
- Ability to lead and develop project teams: Experience leading and developing project teams.
- Prepared to travel as required, sometimes at short notice: Willingness to travel as required.
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