Grocery and Retail Lead

1 day ago


London, Greater London, United Kingdom Uber Full time
Key Responsibilities

The Grocery and Retail Lead will be responsible for designing and managing customer operations for Grocery & Retail in their markets, ensuring customer satisfaction. You will track and manage key customer operations metrics (defects, cost, quality, efficiency) and use data and insights to inform your decisions.

As a leader, you will have the ability to build a vision for customer experience aligned with business strategy, working closely with cross-functional teams to identify areas for improvement and develop solutions. You will also be responsible for influencing business goals and optimizing processes impacting customer experience.

We are looking for someone who is passionate about customer experience and has a talent for driving results, with a strong understanding of customer needs and behaviors.


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