User Experience Designer

1 week ago

Bradford, Bradford, United Kingdom FGH (Freemans Grattan Holdings) Full time

About FGH

">Overview:
FH Group is a leading home and general merchandise retailer with over 30 years of experience. Our mission is to provide our customers with the best possible shopping experience, both online and in-store.

Job Summary:
We are seeking an experienced User Experience (UX) Designer to join our team. As a UX Designer, you will play a key role in shaping the user experience of our customer-facing websites. Your primary responsibility will be to design solutions that enhance user journeys for optimal effectiveness, efficiency, and enjoyment.

About You:
To succeed in this role, you must have a strong understanding of human-computer interaction, cognitive science, and human factors. A degree in design, human-computer interaction, or a related field is essential. You should also have excellent communication and problem-solving skills, as well as the ability to work collaboratively with cross-functional teams. Additionally, you must be able to manage multiple projects simultaneously, prioritizing tasks effectively and meeting deadlines.

Responsibilities:
As a UX Designer at FGH, your responsibilities will include:
  • Investigate and explore user problems, carrying out research to define a usable, appropriate, and valuable solution.
  • Create meaningful UX deliverables such as storyboards, wireframes, user flows, interaction models, journey flows, conceptual designs, and presentations to help teams understand user intent and what to build.
  • Deliver UX solutions that measurably improve the core workflows of our target users.
  • Better understand users by conducting qualitative and quantitative user research to develop user empathy and better understand intent, motivation, and behavior.
  • Collaborate with stakeholders, strategists, analysts, developers, and designers to guide UX design from start to finish of a project.

Requirements:
To be successful in this role, you will need:
  • A minimum of three years of directly related experience (UX designer or similar).
  • A degree in design, human-computer interaction, cognitive science, human factors, or a related UX field.
  • The ability to work under pressure on multiple projects, managing time and resources effectively.
  • Experience working in cross-functional teams with all areas of the business.
  • Good knowledge of Excel, Word, and PowerPoint.
  • Significant expertise in reviewing existing systems and processes to identify UX issues and develop UX recommendations.
  • Proven ability to empathize with users, user needs, and mental models.
  • Familiarity with UX trends, methodologies, and tools such as Figma and Photoshop.
  • Strong skills in UX techniques such as personas, red route analysis, user mental modeling, and data analysis.
  • Exposure to designing, planning, and facilitating user research, including analyzing data and synthesizing understanding of analysis and user insight to shape UX design deliverables and outcomes.
  • Experience working with data and data analysts to identify new opportunities for improvement.
  • Demonstrated understanding of the constraints placed on UX by specific technologies.
  • Knowledge of front-end technologies and frameworks (HTML, CSS, JavaScript).
  • Experience with project estimation.
  • Ability to work independently as well as in a highly collaborative, team-based environment.
  • Serious passion for user-centered design, service design, and demonstrated knowledge of information architecture, usability, accessibility, and interaction design.
  • Understanding of commercial retail business.
  • Experience working with data and data analysts to identify new opportunities for improvement.
  • Demonstrated expert experience in defining, planning, and delivering experience projects.
  • Strong communication skills and the ability to present and sell ideas to various audiences (technical and non-technical).
  • High level of drive and motivation.
  • Knowledge of emerging technologies.
  • Exceptional eye for detail.
  • Competitor knowledge and understanding.
  • Ability to work under pressure to tight deadlines with high levels of accuracy.
  • Exceptional customer focus.
  • Able to investigate, analyze, and interpret customer information and act according to business rules.
  • Understanding and knowledge of FCA Reg requirements.
  • Ability to commute to Bradford city centre.

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