Hotel Guest Services Representative
2 weeks ago
Salary Range: £18,000 - £20,000 per annum
The Salthouse Harbour Hotel in Ipswich seeks an experienced and courteous Hotel Guest Services Representative to provide top-notch customer service to our guests. This role involves working in a fast-paced environment, responding to guest queries, and resolving issues efficiently.
Key Responsibilities:
- Provide exceptional customer service to guests
- Manage guest interactions and transactions accurately
- Handle phone calls and respond promptly and courteously
- Assist with administrative tasks such as filing and data entry
The ideal candidate will have previous customer service or hospitality experience, with strong communication skills and the ability to multitask in a fast-paced environment.
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