Technical Support Specialist

2 days ago


Hitchin, Hertfordshire, United Kingdom Modern Networks Ltd Full time

About Us:

Modern Networks Ltd provides cutting-edge information and communications technology solutions and support to businesses nationwide. We partner with leading vendors including HP, Cisco, NetApp, Microsoft, and VMWare to deliver market-leading technology solutions that enhance business efficiency, improve customer service, and reduce costs.

As a Service Desk Analyst at Modern Networks, you will be part of a skilled team working closely with our customers to ensure their ICT Infrastructure operates at optimal capacity with minimal disruption to service.

The types of technical activities you'll be involved in include installing software updates, assisting with technical support, and participating in the maintenance of the Configuration Management Database.

We operate on a shift pattern, with shifts starting between 08:00 and ending at 18:00, without evenings, weekends, or bank holidays.

You're ambitious and want to progress your career? We are committed to creating career pathways for all our teams, whether you aspire to move into management, get out into the field, or move into more technical roles. Our L&D programme supports your growth and development.

  • Great prospects once you've got to grips with our systems and processes
  • A healthy work-life balance in a supportive environment
  • Commitment to Diversity and Inclusion, making us stronger
  • 25 days annual leave + bank holidays


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