Technical Support Professional

4 days ago


Hitchin, Hertfordshire, United Kingdom In Technology Group Full time
Job Summary: In Technology Group is currently looking for a Technical Support Professional to join our team. As a key member of our Support team, you will be responsible for providing technical support for web and mobile applications to business partners and end-users.

About the Role: This role involves providing 2nd line support via ticketing systems, updating systems/documentation with relevant information, and working closely with stakeholders to guide system changes, fixes and developments. You will also escalate complex issues to Application Specialists where applicable and deliver training and advice on mobile and web applications.

Requirements:
  1. Previous experience in supporting either TotalMobile Mobilise, TotalMobile Connect or Trimble Fieldview
  2. Experience working with ServiceNow
  3. 3+ years' experience within a similar role
  4. Database experience- SQL/MySQL

Benefits:
  • Competitive salary
  • Ongoing professional development opportunities

Estimated Salary: £35,200 (based on location and industry)
Location: Hitchin (full-time onsite)
Industry: Property

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