Application Support Specialist

4 days ago


Hitchin, Hertfordshire, United Kingdom In Technology Group Limited Full time

About the Role

We are seeking a highly skilled Application Support Specialist to join our team at In Technology Group Limited. This is an excellent opportunity for someone with a passion for delivering high-quality application support and working collaboratively within a dynamic team environment.

Job Summary

The successful candidate will provide technical support for web and mobile applications to business partners and end-users, ensuring prompt and effective resolution of issues. They will work closely with stakeholders to guide system changes, fixes, and developments, and escalate complex issues to Application Specialists where necessary.

Key Responsibilities

  • Provide 2nd line support via ticketing systems
  • Update systems/documentation with relevant information
  • Work closely with stakeholders to guide system changes, fixes, and developments
  • Escalate complex issues to Application Specialists where applicable
  • Deliver training and advice on mobile and web applications

Requirements and Qualifications

The ideal candidate will have:

  • Previous experience in supporting TotalMobile Mobilise, TotalMobile Connect, or Trimble Fieldview
  • Experience working with ServiceNow
  • At least 3 years' experience within a similar role
  • Database experience - SQL/MySQL

What We Offer

In addition to a competitive salary range of £32-38k (DOE), we offer a collaborative and supportive work environment, opportunities for professional growth and development, and a chance to make a real impact in the industry.



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