Customer Service Representative

2 weeks ago


Harlow, Essex, United Kingdom Reed Full time
Customer Service Role

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative. As a key member of our team, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:
  • Support the team in delivering effective and efficient policy administration
  • Timely completion of broker requests to amend or cancel policies
  • Enforcement of cancellations due to non-payment, non-disclosure, or non-provision of documents
  • Dealing professionally with queries and maintaining close relationships with the sales and service teams
  • Ensuring compliance with internal and external regulations and guidelines
  • Record all correspondence to create a clear audit trail for the Underwriting Team

No prior experience is required, and full training will be provided. We are looking for someone with a positive attitude, excellent communication skills, and the ability to work well in a team environment.

We offer a competitive salary of up to £24,000 DOE, 22 days holiday plus bank holidays, parking on site, and company pension. If you are a motivated and customer-focused individual who is looking for a new challenge, please apply for this exciting opportunity.



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