Customer Service Representative
5 days ago
Are you a people person with a passion for delivering exceptional customer experiences? Do you thrive in fast-paced environments and enjoy the challenge of solving complex problems? If so, we have an exciting opportunity for you to join our team at Zero Surplus as a Customer Service Administrator.
About the RoleThis is a critical position that requires a high level of organization, communication, and problem-solving skills. As a Customer Service Administrator, you will be the first point of contact for external customers, providing timely and effective support to ensure their needs are met. You will work closely with our sales team to resolve customer queries, manage customer relationships, and provide solutions to complex problems.
Key Responsibilities- Provide exceptional customer service via phone, email, and other communication channels
- Manage customer relationships, resolving queries and issues in a timely and professional manner
- Work closely with the sales team to ensure seamless customer support and sales support
- Develop and maintain knowledge of our products and services to provide accurate information to customers
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
To be successful in this role, you will need:
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced environment with multiple priorities
- Strong problem-solving and analytical skills
- Proficiency in Microsoft Office, particularly Outlook and Word
- Basic understanding of Excel
- Ability to work in a hybrid environment with occasional travel to Harlow for a 3-month probation period
As a Customer Service Administrator at Zero Surplus, you will have the opportunity to work in a dynamic and supportive team environment. We offer a competitive salary, comprehensive training, and opportunities for career growth and development. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.
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