Customer Service Representative
4 days ago
Customer Service Executive
About the Role:
We are seeking a highly motivated and customer-focused individual to join our busy Customer Service & Sales team as a Customer Service Executive. As a key member of the team, you will be responsible for providing exceptional customer service, handling customer queries, and resolving issues in a timely and professional manner.
Key Responsibilities:
- Respond to customer inquiries via phone, email, and social media
- Proactively resolve customer complaints and issues
- Manage warranty claims and issues
- Collaborate with the Engineering department to ensure seamless customer service
- Process orders and maintain accurate records
- Participate in regular team meetings and contribute to continuous improvement initiatives
What We Offer:
- A competitive salary and annual bonus scheme
- A comprehensive benefits package, including health cash plan, life assurance, and income protection
- Opportunities for professional development and career growth
- A dynamic and supportive work environment
- Regular social events and team-building activities
About Our Client:
Our client is a leading technology manufacturer, supplying premium products to a global customer base. As a Customer Service Executive, you will play a vital role in delivering exceptional customer service and supporting the company's continued growth and success.
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