Customer Service Representative

4 days ago


Harlow, Essex, United Kingdom Osborne Appointments Full time

Customer Service Executive

About the Role:

We are seeking a highly motivated and customer-focused individual to join our busy Customer Service & Sales team as a Customer Service Executive. As a key member of the team, you will be responsible for providing exceptional customer service, handling customer queries, and resolving issues in a timely and professional manner.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and social media
  • Proactively resolve customer complaints and issues
  • Manage warranty claims and issues
  • Collaborate with the Engineering department to ensure seamless customer service
  • Process orders and maintain accurate records
  • Participate in regular team meetings and contribute to continuous improvement initiatives

What We Offer:

  • A competitive salary and annual bonus scheme
  • A comprehensive benefits package, including health cash plan, life assurance, and income protection
  • Opportunities for professional development and career growth
  • A dynamic and supportive work environment
  • Regular social events and team-building activities

About Our Client:

Our client is a leading technology manufacturer, supplying premium products to a global customer base. As a Customer Service Executive, you will play a vital role in delivering exceptional customer service and supporting the company's continued growth and success.



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