Help Desk Coordinator

2 days ago


Wokingham, Wokingham, United Kingdom Add Property Full time

We are seeking a highly motivated Help Desk Coordinator to join our team at Add Property. This role offers an exciting opportunity to provide exceptional customer service and support to our clients across various locations in the UK.

About the Role

  • The successful candidate will be responsible for handling incoming calls and emails from customers, responding to their queries, and resolving any issues in a timely and professional manner.
  • This is a full-time position based in Wokingham, with a salary of up to £27,000 per annum.
  • You will be working closely with our facilities management team to ensure that all client requests are met promptly and efficiently.

Key Responsibilities

  • Assist with reactive requests, quotations, and scheduled tasks using CIMS and other necessary software.
  • Handle customer inquiries via phone and email in a courteous and professional manner.
  • Utilise your excellent communication skills to resolve any issues or concerns raised by clients.
  • Maintain and update supplier contact details and compliance records in CIMS.
  • Ensure building and contact information in CIMS is kept up to date.

Requirements

  • At least 1 year of experience in telephone operation in a professional setting.
  • Prior experience in a support services or facilities management environment is desirable.
  • You should possess excellent phone manner, familiarity with computer-based telephony systems, and a highly customer-focused attitude.

What We Offer

  • A competitive salary of up to £27,000 per annum.
  • The opportunity to work in a dynamic and fast-paced environment.
  • A chance to develop your skills and knowledge in facilities management and customer service.

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