Help Desk Assistant

21 hours ago


Wokingham, Wokingham, United Kingdom Add Property Full time
Company Overview
Add Property is a leading provider of facilities infrastructure services, supporting various business operations across multiple UK locations.

Job Description
We are seeking a highly skilled Service Desk Operator to join our small, dedicated team responsible for delivering a Facilities Service Desk. The successful candidate will provide support for a range of facilities management tasks, including telephone and email communication with customers and suppliers.

Main Responsibilities
- Assist with reactive requests, quotations, and scheduled tasks.
- Handle customer and staff inquiries via phone and email in a courteous and professional manner.
- Utilise CIMS (Computer Information Management System) and other necessary software to perform job duties effectively.

Requirements
- Experience in telephone operation in a professional setting.
- Excellent phone manner and familiarity with computer-based telephony systems.
- Highly customer-focused with a 'can-do' attitude.

Benefits
This role offers the opportunity to work in a dynamic environment, supporting various clients across multiple UK locations. As a Service Desk Operator, you will have the chance to develop your skills and contribute to the success of our team. We offer a competitive salary of up to £27,000, commensurate with experience.

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