Sales Consultant
16 hours ago
We are seeking a highly skilled and motivated individual to join our team as a Sales Consultant. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities- Take ownership of the customer's sales journey, assisting them from initial contact to booking and beyond.
- Understand how customers found out about us and feed this information back to our marketing department.
- Make, manage, and administer bookings, ensuring a seamless customer experience.
- Be the main point of customer contact throughout their contract with us, delivering a high-quality customer experience at all stages.
- Communicate with customers across various channels, including email, phone, and live chat.
- Guide potential customers to making informed decisions on their holiday selection.
- Advise customers on our various products and services, cross-selling across our portfolio of brands where relevant.
- Upsell additional ancillary products to customers based on their needs.
- Gain insights by listening to customer desires and feedback, representing their needs to influence product development.
- Process payments and refunds, as well as deal with cancellations and complaints.
- Experience working in a sales environment, preferably in the travel industry.
- Knowledge of the ski/travel industry, including our products and services.
- Excellent communication and interpersonal skills, with the ability to work independently and as part of a team.
- Fluent English language skills, both written and spoken.
- Ability to work shifts, including weekends, and adapt to changing circumstances.
The NUCO Travel Group is one of the largest winter holiday providers in the UK, taking over 35,000 people to the mountains every season. We offer a wide range of holidays across multiple brands, each with its unique offering. Our in-house technology and booking platforms allow for dynamic search and customer booking management, connected to a large choice of direct suppliers.
Benefits- Competitive salary and bonus structure.
- Friends and family discount on ski holidays.
- Regular social events and team-building activities.
- Flexible working environment and clear career development opportunities.
- Exposure to senior leadership for training and mentoring.
- Extra holiday allowance for continuous service.
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