Sales Consultant

10 hours ago

Cheadle, Staffordshire, United Kingdom NUCO Travel Full time
About the Role

We are seeking a highly skilled and motivated individual to join our team as a Sales Consultant. As a key member of our sales team, you will be responsible for providing exceptional customer service and sales support to our clients.

Key Responsibilities
  • Take ownership of the customer's sales journey, assisting them from first contact to booking and creating a unique experience.
  • Understand how customers found out about us and feed this back to the marketing department.
  • Making, managing, and administering bookings.
  • Be the main point of customer contact throughout their contract with us; deliver a high-quality customer experience at all stages.
  • Communicating with all our customers across our various communication channels.
  • Guide potential customers to making informed decisions on their holiday selection.
  • Advising potential customers on the various products and services we offer - cross-selling across the portfolio of brands where relevant.
  • Upsell additional ancillary products to customers based on their needs (examples include ski hire, lessons, and transfer).
  • Gain insights by listening to customer desires and feedback to Line Managers - represent the needs of the customer to influence product development.
  • Processing payments and refunds.
  • Dealing with cancellations and complaints.
Requirements
  • Working in a sales environment.
  • Knowledge of the ski/travel industry.
  • Working in a customer service setting.
  • Working with support and CRM systems, preferably the following platforms: G-Suite, Intercom, Voice Host.
What We Offer

We offer a competitive salary and bonus (up to 15%), as well as a range of benefits including:

  • Friends & family discount on ski holidays (and some treats the longer you are with us).
  • Regular 'low-key' drinks after work and social opportunities.
  • Several paid-for socials through the year and annual team-building trips, including Team Ski.
  • Flexible working environment.
  • Clear career development and CV amplification opportunities after the initial contract.
  • Exposure to senior leadership for training and mentoring.
  • Extra holiday allowance continuous service.
  • Merch pack (T-shirts, SunGod sunglasses, and beanie).
  • Discounts on a wide range of companies, brands, and experiences.
  • Welfare work package.
About Us

The NUCO Travel Group is one of the largest winter holiday providers in the UK. We take over 35,000 people to the mountains every season and have several brands under our roof, representing a vast choice of holidays for multiple generations of customers. Our mission is to commit to excellence and deliver a 5-star customer experience from start to finish.

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