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Holiday Sales Consultant
2 months ago
We are seeking a highly skilled and motivated Sales Representative to join our team at NUCO Travel. As a Sales Representative, you will be responsible for providing exceptional customer service and sales support to our clients.
Key Responsibilities- Take ownership of the customer's sales journey, assisting them from initial contact to booking and creating a unique experience.
- Understand how customers found out about us and feed this back to the marketing department.
- Making, managing, and administering bookings.
- Be the main point of customer contact throughout their contract with us; deliver a high-quality customer experience at all stages.
- Communicate with all our customers across various communication channels.
- Guide potential customers to making informed decisions on their holiday selection.
- Advising potential customers on the various products and services we offer - cross-selling across the portfolio of brands where relevant.
- Upsell additional ancillary products to customers based on their needs (examples include ski hire, lessons, and transfer).
- Gain insights by listening to customer desires and feedback to Line Managers - represent the needs of the customer to influence product development.
- Processing payments and refunds.
- Dealing with cancellations and complaints.
- Working in a sales environment.
- Knowledge of the ski/travel industry.
- Working in a customer service setting.
- Working with support and CRM systems, preferably the following platforms: G-Suite, Intercom, Voice Host.
- Fluent English in written and spoken skills.
- Excellent interpersonal and communication skills.
- Identify customer desires through effective questioning and qualifying.
- Strive for quality work and service.
- Adaptable and fast learner.
- Happy to work shifts and weekends.
- Happy to work within a team which includes remote members.
- Languages: French, German, or Spanish.
- Experience in Travel/Tourism sectors.
