Patient Services Operations Lead

1 week ago


London, Greater London, United Kingdom Oviva AG Full time

We are looking for a Patient Services Operations Lead to join our team at Oviva. As a permanent full-time position, this role offers a unique opportunity to make a difference in the lives of people living with weight-related conditions.

Oviva's vision is to create an inclusive culture that encourages, supports, and celebrates the diverse voices of our employees. We strive to build a stronger, more inclusive team by embracing diversity and promoting equity.

The Role:

  • You will lead by example, delivering an excellent experience to our patients through your exceptional leadership skills.
  • You will complete quarterly peer-to-peer quality audits with Patient Services Specialists, ensuring high standards of patient care.
  • You will coordinate the training programme for new team members, supporting their induction period.

Responsibilities include:

  • Leading the Patient Services Team to achieve exceptional patient outcomes.
  • Developing and implementing process improvements to enhance patient care.
  • Maintaining accurate records and reports, as required.

The ideal candidate will possess:

  • Proven leadership experience in a similar field.
  • Strong analytical and problem-solving skills.
  • Excellent communication and interpersonal skills.

As a valued member of our team, you can expect:

  • Competitive Salary: €50,000 - €65,000 per year.
  • Flexible working arrangements.
  • Ongoing training and development opportunities.

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