Patient Support Lead

4 weeks ago


London, Greater London, United Kingdom The London Clinic Full time

We are seeking an exceptional Patient Support Lead to join our Customer Service Team at The London Clinic. This exciting opportunity is for a 12-month fixed-term contract, based in our head office in London (NW1 4LJ).

About the Role

The successful candidate will be responsible for leading a multi-functional contact centre team consisting of consultant appointments, general enquiries, therapies, and switchboard. As a Patient Support Lead, you will provide clear and robust operational management while delivering high-quality customer service.

  • Lead a team of Customer Service Advisors and manage sub-teams to achieve operational excellence.
  • Develop and implement efficient processes to drive performance and improve customer experience.
  • Collaborate with other Leads to ensure consistent service excellence and cross-cover when required.
About the Team

The London Clinic is one of the UK's largest private hospitals, with a strong commitment to providing expert, individualised treatment and care to our patients. Our team is dedicated to delivering exceptional patient experiences, and we are looking for a talented individual to join us in this mission.

About You

To succeed in this role, you will need:

  • A proven track record of leadership in a target-driven contact centre environment.
  • Excellent communication and interpersonal skills, with the ability to build relationships with internal and external stakeholders.
  • Experience of developing and implementing training programs and monitoring key performance indicators.
What We Offer

In return for your expertise, we offer a competitive salary of £45,000 per annum, plus a comprehensive benefits package including a contribution pension scheme, private medical healthcare, and season ticket travel loan.



  • London, Greater London, United Kingdom The London Clinic Full time

    We are seeking an experienced Patient Support Team Lead to join our Customer Service Team at The London Clinic in London, UK. This 12-month fixed-term contract offers a competitive salary.The successful candidate will be responsible for leading the Appointments and Enquiries team, ensuring exceptional patient care and satisfaction. As a key member of our...


  • London, Greater London, United Kingdom The London Clinic Full time

    The London Clinic is seeking a Patient Support Team Lead to lead the Appointments and Enquiries team at our head office in London. As a key member of our Customer Service Team, you will be responsible for managing appointments and providing exceptional patient support.This is a 12-month fixed-term contract opportunity with a competitive inclusive salary. You...


  • London, Greater London, United Kingdom Austin Fraser Full time

    The London Clinic, a renowned healthcare provider in the UK, is seeking an exceptional Patient Support Team Lead to join its Customer Service Team. This 12-month fixed-term contract offers a competitive salary of £35,000 - £40,000 per annum, depending on experience.Job DescriptionIn this dynamic role, you will oversee the efficient day-to-day operation of...

  • Patient Advocacy Lead

    3 weeks ago


    London, Greater London, United Kingdom NHS Full time

    We are seeking a motivated Patient Advocacy Lead to join our team at HMP Millsike, a new Category C men's prison located in the village of Full Sutton near York.About the JobThis is a rare opportunity to be part of a new healthcare team from the inception of a brand new prison site. As a Patient Advocacy Lead, you will be responsible for managing the health...


  • London, Greater London, United Kingdom Montu UK Full time

    Role OverviewMontu UK is a leading cannabis company with operations in Europe, facilitating access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end. Our mission is to improve the lives of millions of people through cannabis therapies.We are seeking a dynamic and patient-centric Patient Support...


  • London, Greater London, United Kingdom King's College Hospital NHS Foundation Trust Full time

    Job Title: Patient Experience LeadWe are looking for a talented and dedicated Patient Experience Lead to join our team at King's College Hospital NHS Foundation Trust. As a key member of our leadership team, you will play a crucial role in improving the quality of services we deliver to our patients and carers.About the Role:In this role, you will be...

  • Patient Safety Lead

    4 weeks ago


    London, Greater London, United Kingdom The London Clinic Full time

    The London Clinic is a leading private hospital in the heart of London, offering a comprehensive range of medical and surgical procedures. We are currently seeking an experienced Patient Safety Lead to join our Clinical Governance Team.The estimated salary for this position is £62,000 - £72,000 per annum.About the RoleThis is a key leadership role that...


  • London, Greater London, United Kingdom Oviva AG Full time

    We are looking for a Patient Services Operations Lead to join our team at Oviva. As a permanent full-time position, this role offers a unique opportunity to make a difference in the lives of people living with weight-related conditions.Oviva's vision is to create an inclusive culture that encourages, supports, and celebrates the diverse voices of our...


  • London, Greater London, United Kingdom Cpl Healthcare Full time

    Cpl Healthcare: Patient-Centered Outcomes LeadEstimated salary: $110,000 - $130,000 per annum.We are looking for a talented Patient-Centered Outcomes Lead to join our team at Cpl Healthcare. The successful candidate will have a strong background in patient-centered outcomes, with a focus on developing and leading PCOA strategies.The ideal candidate will have...


  • London, Greater London, United Kingdom NHS Full time

    This is a fantastic opportunity for a Patient Safety and Governance Lead to join our Clinical Governance Team at The London Clinic in Marylebone, London. The successful candidate will be rewarded with a competitive salary range of £60,848 - £71,495 per annum.Key ResponsibilitiesProvide line management to the Patient Safety Team.Offer professional advice...


  • London, Greater London, United Kingdom The London Clinic Full time

    Job OverviewThe London Clinic is a leading private hospital with a strong commitment to patient care and satisfaction. We are looking for an experienced Lead of Patient Services to join our team and lead our Customer Service Team.The ideal candidate will have a passion for delivering exceptional customer service, experience in a healthcare setting, and...


  • London, Greater London, United Kingdom This is an IT support group Full time

    We are seeking a highly skilled and experienced individual to join our team as an Administrative Support Specialist in a busy dental clinic. In this role, you will be responsible for providing exceptional patient care and ensuring the smooth operation of our clinic.You will receive patients, arrange appointments, and maintain accurate records. You will also...

  • Team Lead

    5 days ago


    London, Greater London, United Kingdom Ramsay Health Care UK Full time

    Job Overview:We are looking for a skilled Team Lead - Patient Pathways to join our team at Woodlands Hospital in Kettering. The successful candidate will be responsible for managing complex patient pathways, ensuring compliance with hospital policies, and providing guidance to staff members. This role requires strong organizational skills, attention to...


  • London, Greater London, United Kingdom NHS Full time

    Job Title: Health & Safety LeadA career opportunity has arisen for a skilled Health & Safety Lead to join our Obstetrics and Gynaecology team. The successful candidate will be responsible for promoting a safety and quality culture across the directorates, leading local investigations, and developing patient safety processes.Key ResponsibilitiesPromote a...


  • London, Greater London, United Kingdom The London Clinic Full time

    About Us:The London Clinic is a leading private hospital providing world-class medical care to patients from around the globe. Our state-of-the-art facilities and highly skilled staff enable us to deliver exceptional patient outcomes, and we are committed to continuously improving our services to meet the evolving needs of our patients.Our Culture:We pride...


  • London, Greater London, United Kingdom Whitstable Medical Practice Full time

    Role SummaryWe are looking for a dedicated Patient Support Assistant to provide top-notch support to our patients and staff. This role involves dealing with patient enquiries, managing referrals, and performing various administrative tasks.


  • London, Greater London, United Kingdom Kings College Hospital Full time

    **Job Description:**We are seeking an experienced Healthcare Operations Director to join our team at Kings College Hospital NHS Foundation Trust. As a key member of our leadership team, you will be responsible for overseeing services and projects that contribute to improvements in patients' and carers' experiences.Kings College Hospital NHS Foundation Trust...


  • London, Greater London, United Kingdom Blackpool Teaching Hospitals NHS Foundation Trust Full time

    Join our team as a Patient Support Specialist at Blackpool Teaching Hospitals NHS Foundation Trust and make a real difference to patients' lives.This rewarding role involves working closely with patients, families, and staff to create a welcoming environment.Your key responsibilities will include:Providing emotional support and empathy to patients and their...


  • London, Greater London, United Kingdom Eden Brown Synergy Full time

    Patient Support Professional Job OpportunityWe are seeking a compassionate and detail-oriented Patient Support Professional to join our team at Eden Brown Synergy. This role will involve supporting patients in achieving their goals and regaining independence post-hospitalization.The ideal candidate will have strong assessment and care planning skills, as...


  • London, Greater London, United Kingdom Bank Partners Full time

    Are you a highly organized and detail-oriented professional looking for a new challenge? Bank Partners is seeking a skilled Administrative Team Lead - Patient Services to oversee the day-to-day operations of their patient services department.About the RoleIn this critical role, you will be responsible for leading a team of administrative staff, coordinating...