Patient Support Specialist
3 weeks ago
Montu UK is a leading cannabis company with operations in Europe, facilitating access to cannabis through locally integrated ecosystems that streamline the patient experience from end-to-end. Our mission is to improve the lives of millions of people through cannabis therapies.
We are seeking a dynamic and patient-centric Patient Support Specialist to join our team in the UK. As part of our founding team, you will help establish our operations and patient-facing services, working closely with clinicians and product teams to deliver exceptional patient care.
The ideal candidate will have at least 2 years of work experience, preferably in a healthcare environment. You will be responsible for answering patient queries, scheduling appointments, maintaining electronic health records, and supporting clinical teams. A good understanding of working in a highly regulated industry and following policies and SOPs is essential. About the Role
This is a full-time position, with flexible working hours required from time to time. The annual salary is £26,000 PA Pro-rata, plus benefits including a generous pension scheme and cycle to work scheme.
Key Responsibilities:
- Answering patient queries by telephone and email.
- Scheduling and coordinating patient appointments to optimize client satisfaction.
- Handling payments of appointments.
- Maintaining patients' electronic health records.
- Supporting clinical teams in collecting patient data, booking appointments, preparing minutes, and reporting incidents.
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