Patient Pathway Support Specialist
4 days ago
Job Description: Patient Pathway Support Specialist
At Bank Partners, we are seeking an experienced Patient Pathway Support Specialist to join our team.
Responsibilities:
- Process and log referrals, including paper and ERS, in line with Trust Access Policy and speciality SOP.
- Record clinic outcomes accurately and manage clinic cancellations and rescheduling.
- Use the Trust's medical transcription system to process letters in accordance with SOP.
- Liaise with health records staff, ward clerks, and other organisations to ensure availability of medical notes and other necessary documents.
- Use the 18-week referral to treatment (RTT) to manage outpatient and elective patient journeys.
- Assist in the validation of the RTT Patient Tracking List (PTL) and take appropriate action to ensure timely treatment.
- Prepare for clinics, taking notes and recording outcomes as necessary.
- Ensure accurate recording of patient information using Trust IT systems and speciality databases.
- Investigate patient DNAs and communicate results to consultants and PPC.
- Handle post, manage consultant diaries, and undertake general typing duties.
- Promptly answer telephone enquiries and escalate complex queries as needed.
- Ensure interpreting support is available for patient consultations and inform the transport department of patients requiring transport.
- Support the team in producing timely written and verbal communications with patients, clinicians, nursing staff, and management.
Qualifications:
- NVQ Level 3 in Business Administration/Customer Care or equivalent experience.
- GCSE or equivalent in English and Maths.
- Experience using IT systems and patient data systems.
Benefits: Competitive salary, opportunities for professional development, and a dynamic work environment.
Salary: £28,000 - £32,000 per annum
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