Patient Support Specialist

4 weeks ago


London, Greater London, United Kingdom NHS Full time
Job Summary

This is an exciting opportunity to work with the PALS and Complaints Team at the Royal National Orthopaedic Hospital, contributing to delivering high-quality integrated services for patients, carers, and members of the public.

Key Responsibilities
  • Act as a point of contact for patients raising queries or concerns via various channels, providing compassionate support and advice.
  • Build relationships with clinical and non-clinical staff to help resolve patients' concerns efficiently.
  • Manage individual concerns from initial contact to liaising with unit managers who provide responses.
  • Maintain accurate records of concerns and their outcomes.


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