Service Retention Professional

1 month ago

Droitwich, United Kingdom Listers Full time
Job Introduction

We are seeking a highly skilled Service Retention Specialist to join our Land Rover Dealership in Droitwich. The successful candidate will be responsible for delivering exceptional customer service and driving sales growth.

Key Responsibilities
  • Dealing with Aftersales calls and booking customers' vehicles into the Dealership for service or repairs
  • Accurate data inputting of customer details
  • Increasing customer retention while ensuring customer satisfaction
  • Improving and driving lead conversions
  • Contacting prospective customers and upselling products
  • Initiating the solving of customers' problems in a professional manner
  • Adhering to brand standards
About You
  • Customer-focused with excellent communication and organisational skills
  • Self-motivated and target-driven
  • Able to work on your own or as part of a team
  • Ability to use your own initiative to provide impeccable customer service
  • Smart and presentable with an outstanding telephone manner
  • Competent using Microsoft Office
What We Offer
  • 25 days' holiday plus bank holidays
  • Company Pension
  • Wellness Programme
  • Sick Pay
  • Group life insurance
  • Staff discount on car servicing
  • Listers Benefits discounts on retailers, restaurants, cinemas, and holidays
  • Long service and loyalty incentives
  • Staff referral scheme
  • In-house, manufacturer, and professional qualifications
  • Free Parking / On-site Parking
  • Company Events
Why Listers?

Founded in 1979, Listers Group stands as one of the largest privately and family-owned motor retailer groups in the UK. Our success is a product of the fantastic people that work for us. We support employees in all areas of the business, whatever your aspirations might be. If you are looking for a career within the motor trade, automotive, or car dealership sector, please apply today.

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