Product Manager

4 weeks ago

London, Greater London, United Kingdom Shawbrook Full time
Product Manager - Payments Expert

We are seeking a skilled and dynamic Product Manager to join our team, with a specific focus on creating, managing and enhancing Shawbrook's inbound payments processes.

This role requires a strong analytical and problem-solving skills, with a keen eye for detail. The ideal candidate will have a proven track record of launching and managing successful digital products, with a focus on payments, fintech or banking.

The Product Manager will be responsible for leading the end-to-end onboarding and integration of our new payments provider, working closely with cross-functional teams including engineering, finance, compliance, servicing and delivery teams.

The successful candidate will have a deep understanding of customer needs and market trends, and will be able to build strong relationships across teams.

Key Responsibilities:
  • Develop and communicate a compelling vision and strategy for your product workstream, ensuring it resonates with our customers and colleagues.
  • Lead the end-to-end onboarding and integration of our new payments provider.
  • Become the resident expert on payments, including our new provider, direct debit schemes, new market/competitor developments, sanctions and other pending regulation.
  • Dive deep into understanding our customers' needs, behaviours, and pain points, and use these insights to drive product decisions.
  • Collaborate with engineering, finance, risk, compliance and operations teams to create a detailed product roadmap.
  • Advocate for the user at every step of the process, ensuring the payments platform and processes are intuitive, engaging, and deliver an outstanding experience for our customers and colleagues.
  • Develop and build our vision and objectives and results, and lead in making sure your squad is aligned to driving those outcomes.
Qualifications:
  • 3+ years of experience in product management, with a focus on payments, fintech or banking.
  • Familiarity with API-based payments providers and financial regulations relevant to payment processing.
  • Proven track record of launching and managing successful digital products.
  • Strong analytical and problem-solving skills, with a keen eye for detail.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships across teams.
  • Experience with agile methodologies and tools such as JIRA, Miro, or similar.
  • A passion for innovation and a deep understanding of customer needs and market trends.

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