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Logistics Customer Service Coordinator

1 month ago

Wisbech, Cambridgeshire, United Kingdom Knowles Logistics. Full time
About the Role

We are seeking an experienced Logistics Customer Service Coordinator to join our team at Knowles Logistics.

Key Responsibilities
  • Maintain effective customer service levels through efficient execution and communication of customer requirements to transport teams.
  • Provide strong planning and administration of systems, ensuring exceptional customer service.
  • Ensure accurate records of customer deliveries, discrepancies, comments, and queries.
  • Maintain standards of Health & Safety, hygiene, and security in the work environment.
  • Lead by example, motivating and inspiring teamwork within the workplace.
Requirements
  • Minimum 1 year's experience in a fast-paced transport or logistics environment.
  • Strong PC-based knowledge, including Excel spreadsheet, Microsoft Word, PowerPoint, and transport IT.
  • Excellent written, numeracy, and data entry skills, with attention to detail.
  • Good communication skills, responding to enquiries via phone and email for internal and external contacts.
  • Punctual, reliable, flexible, and adaptable approach to work.
  • Highly organized, self-sufficient, and able to work on own initiative.
Salary Information

The estimated salary for this role is between £25,000 - £35,000 per annum, depending on experience.

About Us

Knowles Logistics has been providing premium logistical services since 1932. We pride ourselves on delivering efficient, high-quality logistics solutions to our customers, with a focus on sustainability.