Windows 10 and 11 Expert

1 week ago


Newcastle upon Tyne, Newcastle upon Tyne, United Kingdom Senitor Associates Full time £28,000 - £30,000

We are looking for an experienced IT Support Engineer to join our team at Senitor Associates. As a First Line Support Engineer, you will be responsible for providing technical support to our customers over the phone and via email. You will also be required to log tickets in the support system, escalate issues when necessary, and communicate effectively with colleagues and customers.

About the Company

Our company provides high-quality business solutions tailored to our customers' specific needs. Our services range from Managed IT and Telephony to Document Management Systems and Printers. We are excited to announce an opening for a First Line Support Engineer to join our team and provide exceptional technical support as we expand our customer base and launch a new MSP business venture.

About the Role:

  • Provide technical support to customers over the phone
  • Log tickets in the support system and escalate issues when necessary
  • Communicate effectively with colleagues and customers
  • Meet service level agreements (SLAs) for phone and email support

Requirements:

  • Strong knowledge of Windows 10 and 11

What We Offer:

  • An excellent opportunity to work with a successful organisation
  • Professional development and training opportunities

Location and Salary:

This is an exciting opportunity to work in Newcastle with a salary range of £28-30K.

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