Automotive Department Manager

5 hours ago


Southampton, Southampton, United Kingdom WeRecruit Auto Ltd Full time

We are looking for an experienced Service Manager to join our team at WeRecruit Auto Ltd. As a key member of our service department, you will play a crucial role in driving our business forward and ensuring exceptional customer satisfaction.

About the Role

The successful candidate will have a strong background in the automotive industry, preferably with experience working with prestige manufacturers such as BMW, Mercedes-Benz, Audi, Porsche, Bentley, or JLR. Your commercial awareness and customer focus will enable you to review, improve, and implement processes to drive the department to the next level.

Key Responsibilities
  • Develop and maintain high manufacturer standards relating to CSI, retention, and other key performance indicators.
  • Work collaboratively with the team to identify areas for improvement and implement changes to enhance overall efficiency and effectiveness.
  • Ensure seamless communication with customers and internal stakeholders to provide exceptional service and build long-term relationships.
Requirements

To be considered for this exciting opportunity, you should possess:

  • A proven track record of success in a similar role within the automotive industry.
  • Strong leadership and interpersonal skills to motivate and guide your team.
  • Excellent problem-solving and analytical abilities to drive process improvements.
  • Familiarity with CRM systems and data analysis tools to inform decision-making.
What We Offer

As a valued member of our team, you can expect:

  • A competitive salary of £60,000 - £80,000 per annum, depending on experience.
  • A comprehensive benefits package, including pension scheme, health insurance, and paid annual leave.
  • Ongoing training and development opportunities to enhance your skills and knowledge.


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