Administration Coordinator

2 months ago

Bath, Bath and North East Somerset, United Kingdom Wessex Water Full time

**Job Summary**

We are seeking a highly organized and customer-focused individual to join our Developer Services team as an Administration Assistant. This role offers a unique blend of office and home working, providing an excellent opportunity for someone who values flexibility and variety in their work.

**Key Responsibilities**

  • Deliver exceptional customer service and provide helpful advice to customers, ensuring accurate and full records are maintained via our in-house systems.
  • Schedule and coordinate appointments for our site-based staff, process credit card transactions, and record incoming payments.
  • Produce confined spaces permits for our approved contractors, ensuring compliance with regulatory requirements.

**Requirements**

  • Confident communicator with excellent problem-solving skills and the ability to absorb and relay complex information.
  • Highly organized and able to prioritize workload to ensure excellent service delivery to all stakeholders.
  • IT literate with a good understanding of Microsoft Office, Word, and Excel.

**What We Offer**

  • Total pension contributions up to 20%.
  • Career progression and professional development opportunities.
  • 25 days' holiday rising to 28 with length of service.
  • The opportunity to buy up to ten days' holiday and sell up to five every year.
  • A healthcare package that allows you to claim back healthcare costs.
  • Life assurance of up to eight times your salary.
  • A new electric car in exchange for part of your gross salary, subject to conditions.
  • Cashback and discounts from more than 3,000 retailers.
  • One paid volunteering day each year.
  • Enhanced family leave and pay arrangements.
  • An interactive health and wellbeing platform.
  • Support from mental health first aiders.
  • A £1,000 referral fee if you recommend someone to work for us.

**About Us**

We are one of the top-performing water and sewerage companies in England and Wales, serving 2.9 million people across the South West. We pride ourselves on delivering a professional, high-quality service to our customers and aim to have a positive impact on the communities we serve and the natural environment.

We are committed to promoting diversity and inclusion, and we welcome applications from all candidates. We are a Disability Confident Employer and have signed the Armed Forces Covenant.

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