Administrative Coordinator

5 days ago

Bath, Bath and North East Somerset, United Kingdom Royal United Hospitals Bath NHS Foundation Trust Full time

About the Role

The Royal United Hospitals Bath NHS Foundation Trust is seeking an experienced and skilled Administrative Coordinator to join our team in the General Surgery Department. As an Administrative Coordinator, you will provide a comprehensive administration service to support the reception booking team, consultants, and clinicians in the ESAC team (Emergency Surgical Ambulatory Care).

Main Responsibilities

  • Provide a complete medical administrative service, including RTT, patient correspondence, and editing and formatting letters.
  • Act as a first point of contact, answering all telephone enquiries, taking and relaying messages in a polite and helpful manner, and using your own judgement to establish the priority of issues and take action as appropriate.
  • Book ESAC clinic appointments as detailed by the Nurse Practitioners and upload any necessary documents.
  • Deal with incoming correspondence, using initiative as appropriate to expedite issues and administer patient appointments when necessary.
  • Administer the referral to treatment patient pathway (RTT), including checking patient outcomes are recorded accurately on CernerMillennium and ensuring incorrect coding is rectified.
  • Review letters, outcome forms, and other documentation to confirm RTT clock start and stop dates when required.

About Us

We are a values-driven organization that puts people at the heart of what we do. We work together as one team to make a difference for our patients, each other, and our community. We value everyone's contribution in supporting the exceptional, person-centred care we pride ourselves on.

We are committed to creating a compassionate and inclusive environment. This can be seen in our growing community of staff networks - celebrating successes and creating opportunities to listen and learn. We value our differences, champion kindness and civility, and truly believe that diversity makes us stronger.

A culture of learning, developing, and innovating is the thread that runs throughout our whole organization. We want to support you to thrive, taking your career to its full potential.

We value staff wellbeing, with a well-established programme of support. We believe in a holistic approach spanning all aspects of living a healthy life, including physical, emotional, spiritual, and financial wellbeing.

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